1. What types of products do you offer?
Whiskers and Wags Warehouse specializes in high-quality pet products, including food, toys, grooming supplies, and accessories for both cats and dogs. We carefully select items to ensure they meet the needs of your furry friends.
2. Do you only sell products in the US?
Yes, currently, we only ship our products within the United States. We do not offer international shipping at this time.
3. What is your return policy?
We want you and your pets to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of delivery for a full refund or exchange. Please ensure the items are unused, in their original packaging, and in resalable condition.
4. How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days. Please note that shipping times may vary depending on your location.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
6. Do you offer any discounts or promotions?
Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and special offers.
7. Are your products safe for pets?
Absolutely! We prioritize the safety and well-being of your pets. All our products are carefully selected from reputable brands and are made with pet-safe materials.
8. How can I contact customer service?
Our customer service team is here to help! You can reach us via email at whiskersandwagswarehouse@gmail.com or by phone at (309) 224-2117. We aim to respond to all inquiries within 24 hours.
9. Do you offer gift cards?
Yes, we offer gift cards in various denominations. Gift cards are the perfect gift for pet lovers, allowing them to choose the best products for their furry friends.